Platforms

Single operating system environment

Environment Description Platform recommendations Notes
Windows installed on a Mac Functions as a windows pc running on Mac machine (not macOS) Please see Recommended Platform box Preferred deployment
Bootcamp Boots to macOS or Windows but not both together Please see Recommended Platform box. Customer to review their Mac requirements RPS when booting to Windows

 

Running macOS and Windows simultaneously

Environment Description Platform recommendations Notes
VMware Fusion (paid) Windows runs as a virtual machine RPS Recommended Platform (see box) plus Mac needs with SSD would be the best experience Known to work
Parallels Desktop for Mac (paid) Windows runs as a virtual machine RPS Recommended Platform (see box) plus Mac needs with SSD would be the best experience Known to work
Virtual Box (free) Windows runs as a virtual machine RPS Recommended Platform (see box) plus Mac needs with SSD would be the best experience Not known to work, but likely to

 

Native macOS

Environment Description Platform recommendations Notes
Native macOS No windows environment running Not applicable RPS will not work in this environment
Parallels Desktop for Mac (paid) Windows runs as a virtual machine RPS Recommended Platform (see box) plus Mac needs with SSD would be the best experience Known to work

Terminal Server

We do not support Remote Desktop Services (RDS) such as Citrix or Terminal Servers

Citrix or a Terminal Server – A terminal server is a server or network device that enables connections to multiple client systems to connect to a LAN network without using a modem or a network interface.

If you have an IT department or external IT company, please check with them to ensure you do not have a terminal server or Citrix set up. If you do, we cannot support this with the JET offering.

Another way of checking is to access the Windows start key and access Command Prompt by typing CMD. Then type in echo %SESSIONNAME%

If you get a response saying: Console – you are not Citrix or Terminal server and we can support you:

Responses which begin RDP or ICA reflect terminal server or Citrix environments respectively neither of which are a supported platform, any other responses please check with JET Sales team.

 

Recommended platform

Recommended requirements are as follows:

  • Windows 7 Professional or greater
  • Office 2010 or greater installed
  • 3 GB Ram or greater
  • 2 GHz dual-core processor or greater
  • Internet Explorer at latest release
  • Chrome at current release

Office Internet speed requirements are as follows:

  • Download: 2 Mbps per every 5 users
  • Upload: 0.6 Mbps per every 5 users

*Users with Macs or Remote Desktop Services (RDS) such as Citrix or Terminal Servers please review